Available for Hire

I am an experienced Customer Success Manager with a proven track record of delivering exceptional results in customer satisfaction, retention, and revenue growth. Over the years, I have honed my skills in multitasking, stakeholder management, and problem-solving, consistently upholding rigorous quality standards.

During my tenure at Hubly Inc, Vancouver (remote), from January 2021 to June 2023, I played a crucial role in driving customer success initiatives. I actively participated in stakeholder meetings, contributed valuable insights, and collaborated with various departments to ensure prompt issue resolution. Additionally, I conducted proactive customer outreach initiatives, monitored user behavior data, and provided exceptional customer service, resulting in high satisfaction levels and increased customer retention.

Prior to Hubly, I worked as a Customer Success Manager at Maximizer in Vancouver from January 2020 to September 2020. I also held positions at Eze Castle Integration in London (UK) as a Customer Success Manager from September 2017 to January 2020 and as a Global Support Desk Analyst from March 2015 to September 2017. These roles allowed me to refine my customer success skills and provided opportunities to work closely with customers, analyze data, and develop tailored strategies for optimal outcomes.

As a skilled Customer Success Manager, I possess a wide range of valuable skills that contribute to the success of customer relationships and drive business growth. I excel in building and maintaining strong customer relationships, understanding their needs, and providing exceptional service. My account management abilities ensure a seamless customer journey, from onboarding to ongoing support and expansion opportunities.

Effective communication is a key strength that enables me to connect with customers, stakeholders, and cross-functional teams. I leverage data analysis to make informed decisions and collaborate closely with teams to deliver outstanding customer experiences.

My customer-centric approach and adaptability allow me to tailor solutions and thrive in dynamic environments, fostering loyalty and satisfaction. I embrace leadership responsibilities and continuously seek opportunities for improvement and innovation to drive customer success strategies.

Overall, my comprehensive skill set positions me as a capable and results-driven Customer Success Manager, ready to make a significant impact on customer satisfaction, retention, and business growth.

I am actively seeking a role where I can leverage my expertise and passion for customer satisfaction to drive mutual success. I thrive in dynamic environments, building and nurturing long-term client relationships. I aim to join a customer-centric company that values exceptional customer experiences and understands the importance of customer success in driving business growth. 

In my next position, I want to utilize my strategic thinking and problem-solving abilities to develop innovative customer success strategies, collaborating closely with cross-functional teams to ensure maximum value realization and customer satisfaction. Additionally, I am eager to work in a supportive environment that prioritizes professional development, encourages continuous learning, and fosters a collaborative culture.